| Shipping Zone | Delivery Times | Cost | Courier | Free Shipping |
| Uk | 2-7 working days | £5 | Royal Mail | £100 |
| Europe | 4-14 working days | £15 | Royal Mail | £150 |
| USA & Canada | 4-14 working days | £20 | Royal Mail | £150 |
| Australia | 4-14 working days | £20 | Royal Mail | £150 |
| Rest of World | 4-14 working days | £20 | Royal Mail | £150 |
Production & Delivery Timeline:
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Production Time: Made-to-measure items typically take up to 4 weeks to craft, depending on complexity and current order volume.
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Delivery Time: Once your order is ready, delivery times will depend on your location and chosen shipping method. Please allow additional time for transit.
Estimated Total Time: While we strive to deliver as quickly as possible, please expect approximately 4–6 weeks from order confirmation to delivery.
Tracking & Updates:
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You will receive a confirmation email with your estimated completion date.
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Once dispatched, a tracking number will be provided for your convenience.
Delays & Special Circumstances:
In rare cases, unforeseen delays (e.g., material shortages or high demand) may occur. If so, we’ll notify you promptly.
Processing Time
All our orders are manually processed by our team and will take a maximum of 4 days to be dispatched.
Upon shipping your package, you will receive a confirmation email containing your tracking number. Please be aware that dispatch times may vary during national holidays or busy seasons. Our team strives to ensure that all deliveries are dispatched as swiftly as possible.
Should your order fail to arrive within 10 working days after receiving the shipping order confirmation email, please contact us promptly so that we can conduct a thorough investigation. It's essential to note that we can only initiate a claim for lost or missing parcels within the initial 14 days of the shipment. Therefore, if you notify us beyond this timeframe, we cannot guarantee a refund.
For any additional inquiries regarding our delivery information, please feel free to get in touch with us at kd@kaydmf.com
Duties and Taxes
International shipments (non-UK) will be subject to customs charges. It is the customer's responsibility to settle these fees, and you will receive an email from Royal Mail to make the necessary payment.
Please be advised that any orders returned to us due to refusal or non-payment of import fees are subject to a re-stocking fee of £20, which will be deducted from any subsequent refund.