Shipping policy

Shipping Zone Delivery Times Cost Courier Free Shipping
Uk 2-7 working days £5 Royal Mail  £100
Europe 4-14 working days £15 Royal Mail £150
USA & Canada 4-14 working days £20 Royal Mail £150
Australia 4-14 working days £20 Royal Mail £150
Rest of World 4-14 working days £20 Royal Mail £150

 

Processing Time

All our orders are manually processed by our team and will take a maximum of 4 days to be dispatched.

Upon shipping your package, you will receive a confirmation email containing your tracking number. Please be aware that dispatch times may vary during national holidays or busy seasons. Our team strives to ensure that all deliveries are dispatched as swiftly as possible.

Should your order fail to arrive within 10 working days after receiving the shipping order confirmation email, please contact us promptly so that we can conduct a thorough investigation. It's essential to note that we can only initiate a claim for lost or missing parcels within the initial 14 days of the shipment. Therefore, if you notify us beyond this timeframe, we cannot guarantee a refund.

For any additional inquiries regarding our delivery information, please feel free to get in touch with us at kd@kaydmf.com

  

Duties and Taxes

International shipments (non-UK) will be subject to customs charges. It is the customer's responsibility to settle these fees, and you will receive an email from Royal Mail to make the necessary payment.

Please be advised that any orders returned to us due to refusal or non-payment of import fees are subject to a re-stocking fee of £20, which will be deducted from any subsequent refund.

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